Creating Warranty Codes
The Warranty Codes window is used to establish item warranty codes and corresponding coverage information. These warranty codes may be associated with items in the Item Master window.
Go to Distribution > Inventory > Maintenance > Codes > Warranty Codes
Perform the following to establish warranty codes:
1. Enter a user-defined warranty code to define warranties/coverages in the Warranty Code field.
2. Enter a description of the warranty code in the Description field.
3. Enter the user-defined warranty level associated with the warranty code in the Warr Lvl field.
4. Specify how the warranty code may be utilized from the following in the Entitlement Type field.
• Vend/Mfg - Vendor/manufacturer provided warranty
• Svc Contract - Service contract warranty provided by your company
• Customer - Customer warranty provided by your company
5. Select the Ret Item? field if customers are permitted to return items associated with the specified warranty code.
6. If an item may be returned, enter the maximum number of days after the order date that an item with the specified warranty code may be returned in the Ret No Of Days field.
7. Enter ‘Warranty’, ‘Repair’, or ‘None’ as the item coverage type for the specified warranty code in the Type field.
8. Enter the deductible amount associated with the specified coverage type in the Deductible field.
9. Enter the percentage covered for the associated coverage type in the Pct Covd field.
10. Specify any additional charges associated with the coverage type in the Addtl Charges list or click for a listing of valid values.
11. Enter the typical number of turnaround days associated with the repair coverage type in the Trn Arnd field. This field is not available for exchange warranties.
12. Select the Lbr Covd? field if labor is also covered for the specified coverage type.
13. If labor is covered, enter the labor deductible amount associated with the specified coverage type in the Deductible field.
14. If labor is covered, enter the labor percentage covered for the associated coverage type in the Pct Covd field.
15. Enter the number of days that the specified coverage code is valid in the Warr Valid for field.
16. Enter the date that the coverage period begins in the Starting from field.
17. Select the event for the previous warranty start criteria field from the Days After list.
• Receipt
• Shipment
• Installation
• Contract Activation
18. Select the Phone Service? field if service is available via telephone.
19. If service is available via telephone, enter the corresponding telephone availability hours in the Phone Work Sched list or click for a listing of valid values.
20. Select the On Site Service? field if service is available at the customer site.
21. If service is available at the customer site, enter the corresponding availability hours in the On Site Work Sched list or click for a listing of valid values.
22. Select the Vend Does Drop Ship? field if the vendor can ship/accept RMA’s directly to/from the customer.
23. Select the Vend Pays For Repair? field if the item may be repaired locally and billed directly to the vendor.
24. Enter any notes for the warranty in the Notes field.