Customer Self Service

Khameleon is pleased to announce the preliminary release of the Customer Self Service Workbench.  We believe that this new tool will greatly assist key users from client organizations in managing open support requests, reporting against prior incident resolutions, and accessing important user documentation, release notes, and patch utilities.  The Khameleon Self Service page will also provide on-line access to account statements and balances.

Use of the Customer Self Service Workbench as the primary means for reporting Service Incidents to Khameleon Support will be gradually introduced in the second half of 2011 with the intention of having all customers converted fully this process by the end of the year.

Khameleon Support phone lines and e-mail in-boxes will continue to be monitored for emergency use and communications on open incidents.

Thank you for your continued assistance in helping us to better serve your needs.