Service Desk

Khameleon Service Desk Software

Khameleon's web-based Service Desk software is the engine behind efficient customer call management.

Customers form their opinions of you based upon the sum of all their interactions with you and your products and services. It's important to your reputation and ultimately your competitiveness and profitability to make sure each customer contact is handled efficiently and effectively. That's where Khameleon's Service Desk software comes in.

Khameleon's customers use its Service Desk software every day to manage the calls their customers make. One company uses Khameleon as the heart of its business, providing outsourced customer call center services. Another uses the Service Desk as the centralized contact point for dispatching field service engineers. Or consider the IT organization within a huge corporation that uses Khameleon to manage employee calls for desktop and application support.

Khameleon Service Desk software is a versatile tool that keeps track of customer contacts, incidents and cases from the time the customer first calls until calls are closed. Ties to the contract master let agents verify entitlements and pricing quickly, ensuring that billing is accurate and issuing invoices on time. Ties to project accounting let users track the cost of service incidents as they happen, recording materials, labor, and expenses employees and sub-contractors incur.

Khameleon's web-based Service Desk software allows data entry from anywhere with Internet access as it centralizes service requests, resource assignment, privatization, monitoring, and escalation while making customer service status visible through Workbenches.

The Service Desk tracks problem symptoms and causes and retains information for cross-referencing among products, cases, and accounts. The central knowledge repository increases first-call resolution by putting relevant, actionable information at an agent's fingertips. It also helps new agents become productive faster.

The web-based Service Desk is versatile enough to manage services you provide yourself or that you sub-contract to others. It manages billable and non-billable services, ongoing maintenance agreements, recurring, elapsed-time and fee-for service arrangements, and warranties. Using the Service Desk internally can bring important costs saving when self-service information is stored in the repository so employees can get answers to their questions faster.

To learn more about Khameleon's web-based Service Desk software and other project-centric solutions, talk to one of our project experts today at 800-655-6598.